2015 Quality Service Awards
Cultural Competency Award: Nadia Ahmad
This award is to recognize and reward employees and volunteers who exempli-fy the spirit of cultural competence by taking positive action every day, embrac-ing, respecting and celebrating the diversity of both the CMHA team and the communities we serve.
Nadia Ahmed exemplifies the spirit of cultural competency. She openly shares and celebrates her culture while also exploring and showing the ut-most respect for the cultures of those around her. Nadia is actively partici-pating and taking a leadership role in the groundwork required to identify effective strategies for providing access to our programs and services to cli-ents in all cultures within our catchment area. She is a member of the Cultural Competency Committee, a Project Manager for a Cultural Competency Outreach Team, and she organized the Cultural Competency keynote address for the 2015 Internal Conference. She also actively participates in other cultural celebrations within the agency. Nadia is a role model for us all!
Contribution to Client or Staff Safety Award: Nancy Gagnon
This award recognizes and rewards employees and volunteers who introduce new ideas, services or practices to avoid, prevent or correct adverse outcomes which may result from the delivery of service or that improve safety.
Nancy Gagnon consistently goes above and beyond in her duties for health and safety. Nancy provides exceptional instructions to numerous staff, vol-unteers and students at the Aurora site. As a member of the Health and Safe-ty Committee Nancy is able to bring her suggestions and recommendations for the betterment of the staff and clients. Nancy has her pulse on current practices; she is helpful and is not afraid to identify what is not working and how to improve. She is the epitome of Health & Safety.
Living our Team Values Award: Lisa Wood
This award recognizes and rewards employees and volunteers who actively and consistently demonstrate our team values of respect, trust, communication and teamwork.
Lisa Wood makes a point of getting to know everyone, going out of her way to check in with those around her and ensuring that the environment is a pleasant one. Lisa has the ability to make herself available whenever a co-worker needs assistance and takes on additional roles and tasks to support the organization as a whole. She has great communication skills and consist-ently demonstrates team values, respect, and trust. She makes it clear that she sees value in everyone at the agency, staff, volunteers, students and clients alike. Lisa is always genuine in her approach and has the ability to light up the workplace!
Outstanding Service Award: Marco Bonadie
This award recognizes and rewards employees and volunteers who have gone above and beyond their job description to support the mission of CMHA. CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
Marco Bonadie exemplifies providing great care in communities, and not only the ones he is assigned to work in. He is viewed as a leader by his col-leagues, and he has been active in identifying ways of having transformation-al impact through his involvement with the LEAN team. Marco goes above and beyond the call of duty regularly to meet client needs. He provided extensive support to a terminally ill patient who had no family support availa-ble. He relentlessly advocates to have his clients’ housing needs met and en-sures that they get settled into their new environments. He uses creative solutions to empower the people that he works with to move forward in their journeys of recovery. Marco’s dedication and passion to providing ex-emplary customer service shine bright, and it’s difficult not to notice the differences that he makes in the lives of the people that he supports.
Contribution to Quality Award: Shahrzad Nemati
This award recognizes employees and volunteers who introduce new ideas, services or practices to improve the quality of service, financial management, human resource management, administration, or overall functioning of CMHA. These individuals contribute innovative solutions or make major improvements to operations or services provided.
Shahrzad Nemati has identified and created an avenue for Farsi-speaking clients to have access to services in their own language. Shahrzad organized and launched a Farsi Mindfulness course, and at this time all sessions are full and there is a waiting list for the sessions being held in September. Shahrzad’s actions have increased access to services for the Farsi-speaking community and have made the entire team more aware of the need and our ability to do this for the other language speaking communities. Her innova-tive and pro-active work has moved the agency forward one more step and serves as a model for others to emulate.
Outstanding Volunteer Service: Nancy McLaws
Nancy McLaws has been volunteering with CMHA for several years. Most of her work is behind the scenes, offering administrative support and sharing resources with the families of loved ones in our agency. Nancy’s work with Support for Depression truly demonstrates her passion in wishing mental health for all. Nancy sits on the CMHA Safety Forum where she provides important insight in what she and her fellow volunteers experience. Nancy is constantly researching, keeping herself informed, gathering resource material, and calling organizations to ensure they have CMHA brochures. She is the face of CMHA at the community diner in Bradford. Nancy makes regular trips to the library and other organizations to ensure they have CMHA literature available. She is described as a vigilante public relations worker!
Volunteer Contribution to Quality: Nyk Morrigan
Nyk Morrigan is an exceptional volunteer/co-worker/friend. Nyk’s contribu-tion to quality service and staff wellness at CMHA goes above and beyond her responsibilities. The domains for quality improvement are safe, effective, client-centred, efficient, timely, and equitable. Nyk’s outstanding organiza-tional skills contribute to the safety at CMHA. She is client-centred, facilitating the Under the Rainbow program, providing peer support, facilitation, and creative program planning. In her Welcome Desk role, we have seen Nyk offer support to clients in reception with honesty and heart. Nyk is awesomely unique and connects with people at all ages and stages with ease. Nyk is deeply committed to excellence in all of her volunteer roles. She adds light to every space she is in. She is thoughtful, kind and welcoming. She shows great leadership, passion and creativity, and is truly exceptional.