2017 Quality Service Awards
Mental Health Friendly Business Award: IC Publishing
This award recognizes the contributions of local businesses who serve as champions of respect, equality, and mental health for all. It recognizes businesses that are friendly and welcoming to ALL customers, who make an effort to be supportive of CMHA staff and/or clients/families, provide an atmosphere that is safe and inclusive to everyone , demonstrate a willingness to provide fair services to CMHA clients/families, and go that “extra mile” to make CMHA clients/families feel welcome, supported, and safe.
IC Publishing is a family (mother Gayle and daughter Sheri) publishing business in Keswick. In the summer of 2016, after a good year of focused effort, the book “Hearts Linked by Courage: Real-Life Stories of Challenges, Triumph, and Hope” was published. Through this inspiration, eighteen authors (volunteers & clients) came forward to be published. Most of these individuals were not experienced writers. This did not deter IC Publishing at all. Instead, Gayle and Sheri applied their passion, sensitivity and encouragement to move all of the aspiring authors forward to success. It is clear that IC Publishing values are very much in line with those of CMHA.
Outstanding Service Award: Julie & Gord Combdon
This award recognizes and rewards volunteers who have gone above and beyond their job descriptions to support the mission of CMHA. CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
Julie & Gord both demonstrate an unwavering commitment to the organization. They consistently over perform and demonstrate professionalism in both the Family Care giver and Support for Depression Programs
Contribution to Quality Award: Anne Spears
This award recognizes volunteers who introduce new ideas, services or practices to improve the quality of service, financial management, human resource management, administration, or overall functioning of CMHA. These individuals contribute innovative solutions or make major improvements to operations or services provided.
Anne has been sitting on our Community Improvement/Safety Committee since May 2015. Anne brings value to every meeting and every project she participates in. She is also passionate about accreditation, which we love!
Outstanding Service Award: Laurie Fortnum
The purpose of this award is to recognize and reward employees who have gone above and beyond their job description to support the mission of CMHA: CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
Laurie is willing to go anywhere at any time to meet homeless individuals and facilitate a connection to appropriate services and support. Laurie has a way of looking at people who others may find too challenging to work with. She has a big heart, her patience is endless, and her ability to include everybody is intense.
Contribution to Client or Staff Safety Award: Patricia Andaluz
The purpose of this award is to recognize and reward employees who introduce new ideas, services or practices to avoid, prevent, or correct adverse outcomes which may result from the delivery of service, or that improve staff safety.
Patricia had the difficult task of being a solo nurse and supporting a team that should have three nurses. Patricia brought in nursing practices that supported best practices in medication management and communication. She designed a system to ensure that all clients routinely have their vitals updated as well as tracking any changes to their pharmacy, primary physician and health card information. Patricia always puts the safety of her clients first!
Living Our Team Values: Kelly Johnston
This award recognizes and rewards employees who actively and consistently demonstrate our team values of respect, trust, communication and teamwork.
Kelly teams up with our Case Managers to find and maintain housing stability for our clients. Her communication with landlords, clients and coworkers is extraordinary and often has to be done in a timely manner. Kelly has high ethical standards and treats everyone with the greatest respect!
Cultural Competency Award: Svetlana Gouchtine
This award is to recognize and reward employees who exemplify the spirit of cultural competence by taking positive action every day, embracing, respecting and celebrating the diversity of both the CMHA team and the communities we serve.
Svetlana was a member of the Russian Outreach team and co-lead of the Russian Action Learning Team. She regularly seeks information about other cultures and her approach is in unfailingly open, warm and respectful. She generously offers to share her own culture while also celebrating the cultures of others.