Accessibility
Statement of Commitment
Canadian Mental Health Association York Region and South Simcoe (CMHA-YRSS) is committed to improving the mental health and wellbeing of those we serve in the community. We provide mental health services to all in a manner centred on our principles of respect, inclusivity, diversity, independence and equal opportunities for all.
We believe diversity and inclusivity is our strength and everyone’s individuality and identities should be embraced by valuing each persons’s unique strengths and contributions. We foster diversity and inclusion grounded in anti-racism and anti-oppression practices using a harm reduction and trauma informed lens.
CMHA-YRSS is committed to providing, programs and services in a manner that is accessible to all persons with disabilities and is dedicated to achieving complete compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
2020 - 2025
Feedback
Feedback process
CMHA-YRSS welcomes feedback regarding services provided. All feedback provided will be directed to the appropriate personnel. CMHA-YRSS will respond to feedback received within 3-5 business days. Any complaints regarding services provided to persons with disabilities will be addressed through our standard complaint management procedures. Feedback regarding services are confidential and may be provided by:
Phone: 905-830-4334
Fax: 1-888-252-7057
Email: AODA@cmha-yr.on.ca
Regular Mail:
Canadian Mental Health Association York and South Simcoe
1101 Nicholson Road, Unit 5,
Newmarket, ON, L3Y 9C3
Availability of customer services documents
Policies and procedures including our accessibility policy as well as all related customer service documents are available upon request.