Statement of Commitment to Accessibility
Canadian Mental Health Association York Region and South Simcoe (CMHA-YRSS) is committed to supporting the mental health and wellbeing of our community through services grounded in respect, inclusivity, diversity, independence, and equal opportunity.
We believe diversity and individuality make us stronger. Guided by anti-racism, anti-oppression, harm reduction, and trauma-informed practices, we value each person’s unique strengths and contributions.
CMHA-YRSS is dedicated to ensuring accessible programs and services for people of all abilities and maintaining full compliance with the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Feedback process
CMHA-YRSS welcomes feedback regarding services provided. All feedback provided will be directed to the appropriate personnel. CMHA-YRSS will respond to feedback received within 3-5 business days. Any complaints regarding services provided to persons with disabilities will be addressed through our standard complaint management procedures. Feedback regarding services are confidential and may be provided by:
Phone: 905-830-4334
Fax: 1-888-252-7057
Email: AODA@cmha-yr.on.ca
Regular Mail:
Canadian Mental Health Association York and South Simcoe
1101 Nicholson Road, Unit 5,
Newmarket, ON, L3Y 9C3
Availability of customer services documents
Policies and procedures including our accessibility policy as well as all related customer service documents are available upon request.
