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Client Rights and Responsibilities

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Client Rights and Responsibilities

Developed in partnership with our Client/Family Advisors, the Client Rights and Responsibilities help to outline our expectations for you in order to get the most out of your client experience and recovery journey. 

Client Rights

  • Respect
  • Safety
  • Equal Opportunity
  • Receive service that is based on the Recovery and Harm Reduction Model
  • Be Informed
  • Speak and Be Heard Without Judgement
  • Receive Service in a Language of Your Choice
  • Report Complaints or Concerns
  • Quality Services
  • Privacy and the Expectation of Confidentiality
  • Access Your Health Record Information
  • Provide Feedback

Client Responsibilities

  • Provide Feedback to Help Improve Services
  • Tell Us If It Is Unsafe For You To Visit Us Or Us To Visit You
  • Treat Workers With Respect and Courtesy
  • Take Responsibility for the Decisions You Make
  • Tell Us If You Need to Cancel or Reschedule Appointment Whenever You Can
  • Provide Information To Us About Changes in Your Life as Needed
  • Be An Active Participant in Your Recovery Process
  • Ask Questions If You Don’t Understand Something
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