mental health client-family advisors

When you, or your loved one, was receiving care at CMHA, did you think there were things we could have done better or differently? Do you have ideas about how to make sure every client and family member gets the very best care possible at CMHA? Our Client and Family Advisors are partners that work to improve the quality, safety, and relevance of care we provide.

Current Opportunities

Depending on your area of interest, there are many different opportunities available as a client-family advisor.

Roles & Responsibilites

As an advisor, you:

  • Source innovative ways to improve the quality of care for all clients and family members at CMHA.
  • Partner with staff to improve care for others.
  • Collaborate with staff on short term or long term projects/committees.
  • Give helpful advice to CMHA based on your own experiences as a client or family member.
  • Bring a voice to the table based on personal experience, but support improvements beyond the personal.
  • Talk about positive and negative care experiences by sharing what went well and identifying ways to do things differently.
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Requirements & Competencies:

  • Must have had a care experience with CMHA York Region & South Simcoe within the past two years, either as a client or as a primary caregiver to a client.
  • Be willing to share insights and information about experiences in constructive ways.
  • Be willing to learn, disseminate, and apply new skills.
  • Be professional, reliable, and punctual.
  • Possess good listening and communication skills. Respect diversity and differing opinions.
  • Be comfortable speaking in a group and interacting with others.
  • Comply with CMHA’s Code of Conduct and Privacy/Confidentiality policies.
  • Provide a Vulnerable Sector Screening.

Apply to become a family-client advisor

When you or your loved ones were receiving care at CMHA, did you think there were things we could have done better or differently? Do you have ideas about how to make sure every client and family member gets the very best care possible at CMHA? Our Client and Family Advisors are partners to help improve the quality, safety, and relevance of care we provide. If this sounds like something you would enjoy, please consider joining us as an Advisor.