MOBYSS (12 to 25)
The Mobile Youth Walk-In Clinic (MOBYSS) offers a safe space to talk to a medical or mental health professional in a warm, welcoming, and friendly environment. Our mobile walk-in clinic is staffed by a nurse practitioner, youth mental health worker, and peer support specialist. Our services are 100% free and confidential with staff who are caring and non-judgmental. A health card is not required and there are no referral requirements.
New Virtual Clinics
We are currently offering online/virtual drop-in clinics (via Zoom) on Thursdays from 3:00 P.M. to 5:00 P.M. for young people aged 12 to 25.
These new virtual drop-in clinics do not require an appointment or health card and are completely free of charge.
When youth join via Zoom, they will be directed to a completely private ‘breakout room’ to be seen by a counsellor, peer support worker or Nurse Practitioner.
If you want to attend the drop-in clinic you can do so at the following link: https://cmha.yr.zoom.us/j/95439191653
Meeting ID = 954 3919 1653
Password = 425127 (not always required)
Please feel free to share our virtual poster with anyone you think could benefit from this service.
*Please continue to check our website for scheduled online/virtual drop-in clinics.
Your health matters. MOBYSS is here to help.
Are you concerned about birth control, STDs or pregnancy? Feeling down, anxious or coping with drugs and alcohol? Maybe you have a sore throat or another injury. Whatever your concerns, we are here to help.
Services are free and geared for youth aged 12 to 25. You can just walk-in or use our “Save-A-Spot” function to virtually line up. A 10-minute text reminder will let you know when it is your turn. The team includes health care from a Nurse Practitioner, specialized youth mental health worker, and peer support specialist.
Save Your Spot
We will contact you when you are close to the front of the line.
MOBYSS Frequently Asked Questions
MOBYSS is Ontario’s first mobile walk-in clinic for youth that provides primary care and mental health care to individuals between the ages of 12 and 25. Our services are completely free of charge, anonymous, and do not require a health card. The MOBYSS team is comprised of a Nurse Practitioner, Youth Mental Health Worker, and Peer Support Specialist.
Your child is doing their best to look after their mental health, physical health, or both. The MOBYSS team prioritizes confidentiality, and while we are unable to tell you specific information related to your child’s health, please know that we are doing our best to support your child in this time of need.
The best way to find out about the kind of help your child is receiving is by asking them. While this is a scary and concerning time for you, it is equally scary and concerning for your child. When your child is ready, they may decide to share this health information with you. In the meantime, the best thing you can do is support your child in their efforts to take care of their mental and/or physical health.
All services offered by MOBYSS are voluntary and depend on the total engagement of the youth. Ideally it is best if your child is ready and open to receive services, however if they are still uncertain, we welcome you and/or your child to drop by the bus to see the space or call/text us at and learn more about the program.
Your child’s health information is protected under the Ontario Personal Health Information Protection Act (2004). This means that any information related to the services they receive on MOBYSS that relates to their physical and mental health must be kept in strict confidence between the practitioner and the youth. By law, MOBYSS staff and employees are unable to release any information related to your child’s file unless your child’s safety is at risk.
MOBYSS is a program designed for youth, but we understand that parents deserve support too. If parents voice that they would like support, the MOBYSS team will provide referrals to other programs that can assist with this.
MOBYSS offers support around mental and physical health, and while we are not a crisis program, you can contact MOBYSS during business hours to learn more about immediate crisis supports in the community. MOBYSS staff are trained and experienced in supporting clients around a myriad of mental and physical health concerns and also have specialized training in suicide intervention, but if your child is in immediate danger please call 9-1-1.
If your child is in immediate danger to themselves or others, please phone 9-1-1. If your child does not meet these qualifications but would still like support, you can contact MOBYSS at 289-879-2376 to learn more about community resources that might be helpful in supporting your child. Some of these resources include:
- Toronto Distress Centres | Anonymous & confidential telephone counselling | 416-408-4357
- 310 Cope | Telephone counselling & crisis intervention | 310-2673 (COPE) (add TEL LINK)
- Kids Help Phone | Anonymous & confidential counselling | 1-800-668-6868
- ONTX | Confidential & anonymous counselling through text message (2pm to 2am) | text 741741
- Mental Health Helpline | Support and information on local services | 1-866-531-2600
- Telehealth Ontario | Registered Nurse access for any health question | 1-866-797-0000
- Street Outreach Van | Mobile van provides health and shelter supports | 1-866-553-4053
- For information about other health supports | 211
We primarily provide service to youth aged 12 to 25 years, however if you are outside of this age range, we would be happy to assist you in finding resources and supports that best fit your needs. There are no eligibility requirements to access MOBYSS, but we have the right to refuse care should staff safety be at risk.
While MOBYSS is a mobile service, we are unable to make stops outside of our scheduled rotation. If your child would like to book an appointment to meet one of our practitioners at a scheduled location, please call or text (289) 879-2376.
The MOBYSS unit is usually staffed with three staff at all times. The team has various safety measures in place to ensure that all staff and clients on board are safe at all times. Staff have also received training in community safety. In addition, MOBYSS has built relationships with all of our community partners so we have an emergency contact at each site we visit.
If your child is comfortable with your attendance and gives consent, you are more than welcome to attend the session with them. However, if your child would prefer to attend the session independently, we strongly encourage you to support your child in feeling empowered towards making this decision. Services are best provided when the practitioner and youth are able to build rapport and hold a confidential relationship.
The best thing you can do as a parent is to support your child in looking after their mental health so they may feel empowered. Your child will tell you as much or as little about their mental/physical experience as they would like. Validating their experience and ensuring not to pressure them for information can help your child immensely. Let your child know that they can talk to you about their thoughts and feelings. Be there for them and listen to what they have to say, even if they don’t agree or understand. What they are going through is very real to them and it is important for them to know they are not alone.
Under the Ontario Personal Health Information Protection Act (2004), your child is empowered with the legal right to make all final decisions regarding their mental and physical health. The best thing you can do as a parent is offer your guidance and support while respecting the decisions your child makes in regards to their health.
MOBYSS has a working relationship with the York Region District School Board and the Simcoe County District School Board. Our team ensures to build and maintain relationships with principals, guidance counsellors, and other staff within each of our partnering schools.
My child does not attend any of the schools on the MOBYSS roster, can they still access the services?
Absolutely! Your child is more than welcome to utilize and access MOBYSS services at any of our sites. Please refer to mobyss.ca for our schedule location.