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Client & Family Page

Welcome to CMHA

We’re so glad you’re here! 

Congratulations on starting your journey to better mental health and recovery from mental illness and addiction. You have taken an important first step in reaching out for help and we are here to support you.

This page will provide you with some of the essential information you will need as a client of Canadian Mental Health Association, York Region and South Simcoe (CMHA-YRSS). If you have any questions, please do not hesitate to reach out to your Case Manager or any staff members in our various programs. You can also call our Central Intake line at 1.866.345.0183, ext. 3321, Monday to Friday from 8:30 a.m. to 4:30 p.m.

Si vous voulez accéder aux services en français, veuillez contacter notre équipe d’acceuil centrale à ou appelez-nous au 1.866.345.0183.

If you wish to access French language services, please contact our Central Intake team at or call us at 1.866.345.0183.

We look forward to connecting and working with you!

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Client Responsibilities and Principles of Care

Learn about your rights and responsibilities as a client, as well as our principles of care.

Read Them Here
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Your Mental Health Recovery Plan

Learn about OCAN and how we can help you develop your recovery plan and identify your needs.

Learn About OCAN
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Client Safety

Learn about our practices and protocols we have in place to keep you safe, both at home and at CMHA. You’ll also find our COVID-19 protocols here.

How We Are Keeping You Safe
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Personal Health Information Protection Act (PHIPA)

Learn how we keep your health information confidential and secure.

More About Privacy
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Information for Families and Caregivers

Get answers to frequently asked questions and gain knowledge on how you can support a loved one.

Get Resources and Guidance
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Assertive Engagement Process

Learn about our process for engaging with new and existing clients, so you know what to expect.

Read More
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Program Calendars

Many of our programs at CMHA offer opportunities to connect with our staff and with others on their recovery journey or learn new things.

See Upcoming Events and Workshops
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Client Feedback & Quality Improvement

We are committed to quality improvement. Get involved, share your feedback and help us shape our services here at CMHA-YRSS.

Client Experience Survey
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Complaint Process and Feedback

We believe in continuous quality improvement. Learn how to submit a complaint or suggestion for our review.

Make a Complaint or Suggestion
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One Stop Shop Directory

Check out the list of mental health, addiction and housing services resources.

See the Resources
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Code of Conduct

We believe that everyone is entitled to be treated with dignity, respect, courtesy, and fairness. View our Code of Conduct to learn more.

View Code of Conduct
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Vision and Mission

Learn more about Canadian Mental Health, York Region and South Simcoe, who we serve, as well as our values and mission.

Learn More
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