Welcome to CMHA
We’re so glad you’re here!
Congratulations on starting your journey to better mental health and recovery from mental illness and addiction. You have taken an important first step in reaching out for help and we are here to support you.
This page will provide you with some of the essential information you will need as a client of Canadian Mental Health Association, York Region and South Simcoe (CMHA-YRSS). If you have any questions, please do not hesitate to reach out to your Case Manager or any staff members in our various programs. You can also call our Central Intake line at 1.866.345.0183, ext. 3321, Monday to Friday from 8:30 a.m. to 4:30 p.m.
We look forward to connecting and working with you!
Client Responsibilities and Principles of Care
Learn about your rights and responsibilities as a client, as well as our principles of care.
Read Them Here
Your Mental Health Recovery Plan
Learn about OCAN and how we can help you develop your recovery plan and identify your needs.
Learn About OCAN
Client Safety
Learn about our practices and protocols we have in place to keep you safe, both at home and at CMHA. You’ll also find our COVID-19 protocols here.
How We Are Keeping You Safe
Personal Health Information Protection Act (PHIPA)
Learn how we keep your health information confidential and secure.
More About Privacy
Information for Families and Caregivers
Get answers to frequently asked questions and gain knowledge on how you can support a loved one.
Get Resources and Guidance
Assertive Engagement Process
Learn about our process for engaging with new and existing clients, so you know what to expect.
Read More
Program Calendars
Many of our programs at CMHA offer opportunities to connect with our staff and with others on their recovery journey or learn new things.
See Upcoming Events and Workshops
Quality Improvement
We are committed to quality improvement. Get involved, share your feedback and help us shape our services here at CMHA-YRSS.
More About Quality
Complaint Process and Feedback
We believe in continuous quality improvement. Learn how to submit a complaint or suggestion for our review.
Make a Complaint or Suggestion
One Stop Shop Directory
Check out the list of mental health, addiction and housing services resources.
See the Resources
Read Our Blog
We are regularly updating our blog to provide you with helpful information and resources on a variety of subjects. Here you’ll also find ways to connect.
Check It Out
Vision and Mission
Learn more about Canadian Mental Health, York Region and South Simcoe, who we serve, as well as our values and mission.
Learn More