Welcome to CMHA
We’re so glad you’re here!
Congratulations on starting your journey to better mental health and recovery from mental illness and addiction. You have taken an important first step in reaching out for help and we are here to support you.
This page will provide you with some of the essential information you will need as a client of Canadian Mental Health Association, York Region and South Simcoe (CMHA-YRSS). If you have any questions, please do not hesitate to reach out to your Case Manager or any staff members in our various programs. You can also call our Central Intake line at 1.866.345.0183, ext. 3321, Monday to Friday from 8:30 a.m. to 4:30 p.m.
We look forward to connecting and working with you!
Francophone Integration Pathway
Si vous voulez accéder aux services en français, veuillez contacter notre équipe d’acceuil centrale à intake@cmha-yr.on.ca ou appelez-nous au 1.866.345.0183.
If you wish to access French language services, please contact our Central Intake team at intake@cmha-yr.on.ca or call us at 1.866.345.0183.
Client Responsibilities and Principles of Care
Learn about your rights and responsibilities as a client, as well as our principles of care.
Read Them Here
Your Mental Health Recovery Plan
Learn about OCAN and how we can help you develop your recovery plan and identify your needs.
Learn About OCAN
Client Safety
Learn about our practices and protocols we have in place to keep you safe, both at home and at CMHA.
How We Are Keeping You Safe
Personal Health Information Protection Act (PHIPA)
Learn how we keep your health information confidential and secure.
More About Privacy
Information for Families and Caregivers
Get answers to frequently asked questions and gain knowledge on how you can support a loved one.
Get Resources and Guidance
Assertive Engagement Process
Learn about our process for engaging with new and existing clients, so you know what to expect.
Read More
Client Feedback & Quality Improvement
We are committed to quality improvement, and understanding our clients’ experiences with CMHA is important to us.
View Client Experience Survey Results
Complaint Process and Feedback
We believe in continuous quality improvement. Learn how to submit a complaint or suggestion for our review.
Make a Complaint or Suggestion
Code of Conduct
We believe that everyone is entitled to be treated with dignity, respect, courtesy, and fairness. View our Code of Conduct to learn more.
View Code of Conduct
Vision and Mission
Learn more about Canadian Mental Health, York Region and South Simcoe, who we serve, as well as our values and mission.
Learn More