Client Complaint Process
We believe in continuous quality improvement. If you have a complaint or a suggestion, we want to hear from you.
You may make a complaint to CMHA by phone or in writing.
The complaint may be given to any CMHA staff person.
CMHA will investigate the complaint with you. This will be done within 5 working days.
A resolution will be given to you within 7 working days.
Not satisfied? Write appeal to Program Manager.
Not satisfied? Send appeal to Program Director. CEO will review. If complaint is about the CEO, appeal will go to Board of Directors.