Skip links

Client & Family Complaint Process

Woman standing behind a desk with man in front of counter frustrated with hand on head

Client & Family Complaint Process

We believe in continuous quality improvement. If you have a complaint or a suggestion, we want to hear from you.

Hand writing on a notebook and holding cellphone in other hand

You may make a complaint to CMHA by phone or in writing.

Passing Paper across a table

The complaint may be given to any CMHA staff person.

The word investigate with a magnifying glass on top

CMHA will investigate the complaint with you. This will be done within 5 working days.

Blue puzzle piece with the word resolution on it

A response will be provided to you within 7 working days.

Question Mark

Not satisfied? If you still have questions or concerns contact the Program Manager.

Desk with a laptop on it that says Time For Review on screen

If you still have questions or concerns contact the Program Director.

If complaint is about the CEO, it will go to Board of Directors.

Online Complaint and Suggestion Form
PDF Version - English
PDF Version - Français
Return to top of page