Client & Family Complaint Process
We believe in continuous quality improvement. If you have a complaint or a suggestion, we want to hear from you.
You may make a complaint to CMHA by phone or in writing.
The complaint may be given to any CMHA staff person.
CMHA will investigate the complaint with you. This will be done within 5 working days.
A response will be provided to you within 7 working days.
Not satisfied? If you still have questions or concerns contact the Program Manager.
If you still have questions or concerns contact the Program Director.
If complaint is about the CEO, it will go to Board of Directors.