Client Experience & Quality Improvement
We care about you. Tell us what we are doing well or we can do better. Complete our client experience survey by clicking below.
Client Experience Survey Results (April 2024 to March 2025)
Understanding the experience our clients have with CMHA is extremely important to us. One of the ways we do that is through client experience surveys.
Celebrations
93.3% of clients reported that CMHA services helped them deal more effectively with life’s challenges.
96.8% of clients reported that if a friend were in need of similar help, they would recommend the service.
94.4% of clients felt the wait time for service was reasonable.
91.4% of clients reported that staff helped them develop a plan for when they finish the program.
Our staff are committed to supporting clients.
We are proud of the fact that our clients would recommend CMHA services to their friends and families.
One of our key areas of focus is to reduce wait times and we will continue to identify opportunities to serve you in a timely way.
Our goal is to have 100% of clients report they had a support plan when they finished the program.
Become a Client Family Advisor
When you, or your loved one, was receiving care at CMHA York Region and South Simcoe (CMHA-YRSS) did you think there were things we could have done better or differently? Do you have ideas about how to make sure every client and family member gets the very best care possible at CMHA? Our Client and Family Advisors are partners that work to improve the quality, safety, and relevance of care we provide.
