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Client Safety

Safety First Being Written Out By a Marker with a hand

Client Safety

Here at the Canadian Mental Health Association, York Region and South Simcoe (CMHA-YRSS), we are committed to your safety. Check out some of our protocols and safety tips below.

COVID-19: How We're Keeping You Safe

Woman putting on a mask

CMHA-YRSS, is taking the COVID-19 situation extremely seriously, and the health and safety of our clients, staff and the community is our first priority.  We are doing our best to serve you during this time, and have many innovative services in place to support you. 

Check-In Procedure

    Sanitize Your Hands

3      Sign-In

4      Get a new mask from Admin. You MUST wear a CMHA issued mask.

Keeping Healthy Guidelines

Ripped piece of paper that says safe and healthy

A safe and healthy workplace is a priority for CMHA. One of the ways we do this is by controlling the spread of germs. Everyone who spends time at our sites can help by following the guidelines below.

Handwashing in sink

Wash Your Hands Often

Soap and water is the best way. If you cannot always do that, use hand sanitizer. We keep hand sanitizer in all reception areas.


Wash Your Hands Before and After:

•Handling food or medication
•Coughing or sneezing
•Using the washroom


If you cough or sneeze, use a tissue or the inside of your sleeved arm.

Woman holding her head, lying on the couch with a tissue in her hands

If you have a fever or a serious cough, rebook your appointment

Or, you may be able to have your meeting over the telephone.

Medication Safety

A bunch of medications of various sizes and shapes

Medications are used to manage conditions, relieve symptoms and treat diseases. They are generally safe when used as prescribed or as directed on the label, but there are risks in taking any medicine. Practicing good medication safety habits is an easy and effective way to properly administer and use medications without harm.

Get Medication Tips Here

Home Safety Checklist

house model with hands covering it

As part of our commitment to your safety we have prepared this checklist for your use. Please review any concerns with a CMHA staff member. 

Access the Home Safety Checklist

Workplace Violence Prevention Program

Piece of paper sitting on a desk that says workplace violence

Another way to keep everyone safe and healthy is to treat each other kindly. Our Workplace Violence Prevention Program helps us to remember that not only our actions, but also our words, can cause harm. If any visitor causes harm, or threatens to cause harm, they will be asked to leave the building. 

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