Community Care Coordinator, Community Transitions Team
Caroline’s advice/inspiration for others
One piece of advice that I have is to be gentle with yourself during difficult days. We live in a fast-paced world, but when you’re having a rough day, try to slow things down. Instead of thinking, “How am I going to get through my whole day?” try taking it hour by hour. Tell yourself, “This hour, I am going to make a coffee or tea and breathe. Next hour, I will take a walk.” Sometimes, taking small steps can make what lies ahead seem less daunting.
Caroline’s most rewarding accomplishment at CMHA
In the five years I have been working at CMHA, there have been many favorite moments. However, the most rewarding is seeing the relief in clients’ eyes when I explain that I can support them through navigating mental health supports, resources and programs in York Region.
Why Caroline enjoys working at CMHA
Previously, I worked in the shelter system where I often heard about CMHA’s leadership in mental health. I was drawn to CMHA’s work-life balance, resources, and the knowledge-sharing opportunities. I feel privileged to work for an organization that leads mental health programs in my community of York Region.
How our Community Transition Team (CTT) supports our community
The Community Transitions Program is a three-month hospital diversion program that assists clients recently discharged from hospitals. We support clients by ensuring a smooth transition from hospital to the community, aiming to prevent further hospital visits.
Despite being a short-term program, we have a significant impact on client mental health recovery. The CTT Program navigates clients through mental health and addiction supports with referrals, wellness plan development, appropriate connections to other resources, and client advocacy. Our team often serves as the sole resource or support for clients post-discharge, making our work critical in supporting their journey to recovery.