Mobile Youth Walk-In Clinic

MOBYSS (Mobile York South Simcoe) is travelling around York Region and South Simcoe to meet your confidential health care needs in a safe, non-judgmental environment.

You can reach them at 289-879-2376

Saturday

3:00pm - 5:00pm

360 Kids Richmond Hill

10415 Yonge Street, Richmond Hill

SAVE MY SPOT

Monday

10:30am - 3:00pm

Huron Heights Secondary School

40 Huron Heights Drive, Newmarket

SAVE MY SPOT

Tuesday

3:00pm - 5:00pm

Nantyr Shores Secondary School

1146 Anna Maria Avenue, Innisfil

SAVE MY SPOT

Your health matters. MOBYSS is here to help.

Are you concerned about birth control, STDs or pregnancy? Feeling down, anxious or coping with drugs and alcohol? Maybe you have a sore throat or another injury. Whatever your concerns, we are here to help.

Services are free and geared for youth aged 12 – 25. You can just walk-in or use our “Save-A-Spot in line” function to virtually line up. A 10 minute text reminder will let you know when it is your turn. The team includes health care from a Nurse Practitioner, specialized youth mental health worker, and peer support specialist.

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Confidential Services

MOBYSS values and respects your privacy. We place high priority in protecting the identities of the people we serve to ensure MOBYSS’s safe and non-judgmental nature. We will not disclose your personal health information to anyone without your permission (except as required by law such as when a child is in need of protection).

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Appointments Not Required

MOBYSS requires no prior appointment or commitment. You can “walk-in” any time during our hours of operation. If, however, you would like to make an appointment, fill out the form below.

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Approachable Staff

Besides the fancy titles like “Nurse Practitioner” and “Peer Support Specialist,” our staff are friendly and non-judgmental. We believe in the importance of autonomy and diversity. You are the expert of yourself. Our goal is to work alongside you and our support provided will be holistic and compassionate.

The MOBYSS Team

Your Services

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Physical Health

MOBYSS offers a ‘walk-in’ environment serviced by Nurse Practitioners who can provide youth with professional, confidential and friendly primary medical care. Whether it’s time for your annual health exam, you aren’t feeling well, or you have questions about your health-we can help you! Services include:

  • Assessment, diagnosis and treatment of acute illnesses (such as a sore throat or bladder infection)
  • Preventative health care (such as yearly health exams or cervical screening)
  • Wound care
  • Lab testing
  • Medical referrals including video access to Specialists right on the bus.

Sexual Health

The MOBYSS team provides confidential sexual health and education for youth using a welcoming, non-judgmental and inclusive approach. Services include:

  • Contraception and emergency contraception
  • Pregnancy testing and counseling
  • Testing and treatment for sexually transmitted illnesses
  • Cervical screening and pelvic exams
  • Sexual orientation support
  • Sexual health education
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Mental Health

MOBYSS is committed to providing holistic, compassionate and youth-centered mental health services such as counseling, support and referrals. Our Youth Mental Health Workers and Peer Support Specialists are skilled in assisting youth with issues around depression and anxiety, substance use, suicide risk, bullying, harm and risk reduction, issues unique to LGBTQ youth, as well as many other aspects around mental health and illness.

Info for Parents

What is MOBYSS?

MOBYSS is Ontario’s first mobile walk-in clinic for youth that provides primary care and mental health care to individuals between the ages of 12-25. Our services are completely free of charge, anonymous, and do not require a health card. The MOBYSS team is comprised of a Nurse Practitioner, Youth Mental Health Worker, and Peer Support Specialist.

I’m a concerned parent, why is my child visiting the bus?

Your child is doing their best to look after their mental health, physical health, or both. The MOBYSS team prioritizes confidentiality, and while we are unable to tell you specific information related to your child’s health, please know that we are doing our best to support your child in this time of need.

How can I find out about the kind of my help my child is receiving?

The best way to find out about the kind of help your child is receiving is by asking them. While this is a scary and concerning time for you, it is equally scary and concerning for your child. When your child is ready, they may decide to share this health information with you. In the meantime, the best thing you can do is support your child in their efforts to take care of their mental and/or physical health.

I want my child to see a MOBYSS practitioner but they are very resistant, can I still bring them?

All services offered by MOBYSS are voluntary and depend on the total engagement of the youth. Ideally it is best if your child is ready and open to receive services, however if they are still uncertain, we welcome you and/or your child to drop by the bus to see the space or call/text us at 289-879-2376 and learn more about the program.

Is it my right to know more about my child’s health concerns?

Your child’s health information is protected under the Ontario Personal Health Information Protection Act (2004). This means that any information related to the services they receive on MOBYSS that relates to their physical and mental health must be kept in strict confidence between the practitioner and the youth. By law, MOBYSS staff and employees are unable to release any information related to your client’s file unless you child’s safety is at risk.

I’m scared and I want support, can MOBYSS help me as the parent?

MOBYSS is a program designed for youth, but we understand that parents deserve support too! If parents voice that they would like support, the MOBYSS team will provide referrals to other programs that can assist with this.

Can I bring my child in a crisis situation?

MOBYSS offers support around mental and physical health, and while we are not a crisis program, you can contact MOBYSS during business hours to learn more about immediate crisis supports in the community. MOBYSS staff are trained and experienced in supporting client’s around a myriad of mental and physical health concerns and also have specialized training in suicide intervention, but if your child is in immediate danger, please call 9-1-1.

My child is in crisis but I do not want to call 9-1-1, are there other resources to support us?

If your child is in immediate danger to themselves or others, please phone 9-1-1. If your child does not meet these qualifications but would still like support, you can contact MOBYSS at 289-879-2376 to learn more about community resources that might be helpful in supporting your child. Some of these resources include:

Toronto Distress Centres | Anonymous & confidential telephone counselling | 416-408-4357
310 Cope | Telephone counselling & crisis intervention | 310-2673 (COPE)
Kids Help Phone | Anonymous & confidential counselling | 1-800-668-6868
ONTX | Confidential & anonymous counselling through text message (2pm to 2am) | text 741741

Mental Health Helpline | Support and information on local services | 1-866-531-2600
Telehealth Ontario | Registered Nurse access for any health question | 1-866-797-0000
Street Outreach Van | Mobile van provides health and shelter supports | 1-866-553-4053
For information about other health supports | 211

What are the eligibility requirements to access MOBYSS?

We primarily provide service to youth ages 12 to 25 years, however if you are outside of this age range, we would be happy to assist you in finding resources and supports that best fit your needs. There are no eligibility requirements to access MOBYSS, but we have the right to refuse care should staff safety be at risk.

My child needs the service but is apprehensive to come to the bus. Will MOBYSS come to us?

While MOBYSS is a mobile service, we are unable to make stops outside of our scheduled rotation. If your child would like to book an appointment to meet one of our practitioners at a scheduled location, please call or text (289) 879-2376.

MOBYSS is a mobile unit, how will my child remain safe on the bus?

The MOBYSS unit is normally staffed with three staff at all times. The team has various safety measures in place to ensure all staff and clients on board are kept safe at all times. Staff have also received training in community safety. In addition, MOBYSS has built relationships with all of our community partners so that we have an emergency contact at each site we visit.

Can I attend the session with my child?

If your child is comfortable with your attendance and gives consent, you are more than welcome to attend the session with them! However, if your child would prefer to attend the session independently, we strongly encourage you to support your child in feeling empowered towards making this decision. Services are best provided when the practitioner and youth are able to build rapport and hold a confidential relationship.

My child is struggling with mental health issues, what can I do to help or support them?

The best thing you can do as a parent is support your child in looking after their mental health so that they may feel empowered. Your child will tell you as much or as little about their mental/physical health experience as they would like. Validating their experiencing and ensuring not to pressure them for information can help your child immensely. Let your child know that they can talk to you about their thoughts and feelings. Be there for them and listen to what they have to say, even if you don’t agree or understand. What they are going through is very real to them and it is important for them to know they are not alone.

I want to be part of the decision making for my child’s health, how can I go about this?

Under the Ontario Personal Health Information Protection Act (2004), your child is empowered with the legal right to make all final decisions regarding their mental and physical health. The best thing you can do as a parent is offer your guidance and support while respecting the decisions your child makes in regards to their health.

What kind of relationship does MOBYSS have with the schools in York Region and South Simcoe?

MOBYSS has a working relationship with the York Region District School Board and the Simcoe County District School Board. Our team ensures to build and maintain relationships with principals, guidance counsellors, and other staff within each of our partnering schools.

My child does not attend any of the schools on the MOBYSS roster, can they still access the services?

Absolutely! Your child is more than welcome to utilize and access MOBYSS services at any of our sites. Please refer to mobyss.ca for our schedule location.

Dealing with Risk in York Region and South Simcoe

Need A Doctor?

Being comfortable sharing your health concerns openly with your doctor is important. You have the right to feel comfortable telling your story or asking questions without judgment or fear. Walk-in clinics can help with short term needs, but finding the right care provider for you can help you build your health for the long term.

Here are a few ways you can find a Family Heath Care Provider:

Sexual Health

Sex can be a difficult topic to bring up with friends and family, especially when how you feel and how your body reacts are constantly changing. The following links can be useful for answering sex-related questions from “What is sex?” to “How do I find out if I’m pregnant or have an STI?”

If you are thinking about leaving home

If you are thinking of leaving your home it is important that you do so in the safest way possible. Although leaving home may seem like a good idea, there are many factors to consider. Here are some things to consider before leaving:

  • Where will you sleep?
  • How will you eat?
  • Where will you shower
  • How will you earn money?

If you are considering leaving home, here are some links to helpful websites about youth shelters and your legal rights:

If you are considering leaving home, check this site about youth shelters and your legal rights:

What to expect if you visit the emergency department

Visiting an emergency department can be an unexpected and stressful experience. Knowing your rights and what you can do during your visit can help to ensure that you get the appropriate medical care you need;

  • Be clear, honest and concise about your symptoms with the health professionals you see in order to get timely and effective medical care.
  • Know that your condition and medical information is confidential and will only be available to those who need to know the information as part of your care.
  • You have the right to access ANY information regarding your health at ANY time.
  • Ask questions about anything you do not understand or want to know more about. If there is a language barrier, ask for a translator.
  • If you don’t understand why you are getting a specific test or medication, ask for clarification. You have the right to refuse any tests or medical care offered to you.
  • Make your needs known. If you’re cold, ask for a blanket. If you’re in pain, ask if you can have pain medication.
  • Bring a family member or a friend with you for support.
  • Ask for a patient advocate if you feel your concerns are not being addressed.

For more information on hospitals in York Region and what to expect when visiting the emergency department, click on the links below:

Navigating the justice system

The Youth Justice System can be difficult and overwhelming to understand. Every person and situation is different; however, there are lots of people who can guide you through this process.

The Teen Legal Helpline is free, confidential, and powered by lawyers who care. You can ask questions online and receive free legal advice.

Legal Aid Ontario (LAO) services are carefully targeted to meet diverse client needs and make the most efficient use of their resources. This is a great tool to gather information if you require legal services.

CMHA: Mental Health and Justice Program

Concerned about your drug use?

We understand that you may be using cigarettes, alcohol, marijuana and other substances. We also understand that sometimes you may engage in thrill seeking and addictive behaviours that can cause you stress and concern such as shop-lifting or problem gambling. Know that having all the information can help you make informed decisions.

Here are some useful resources in York and South Simcoe (provided from CMHA):

Making a Police Report

If this is an emergency, please call 9-1-1! If you are thinking about filing a police report these are the steps you should take:

Resources

MOBYSS Walk-in Clinic Calendar

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Save your spot

We will contact you when you are close to the front of the line.